Frequently Asked Questions
I get a lot of emails about the following topics, so give these a gander and see if they answer your question! If not, feel free to send me an email below!
“I placed an order and haven’t received a confirmation. Did it go through?”
This is very common! Unfortunately, most email platforms send automated business emails to the promotions folder, or * gasp * Spam. Try searching my name, Emilie Rigby, across all folders. If you still don’t see it, reach out and I am happy to send you screenshots of the confirmation if it went through!
“When will my order ship?”
Great question! It depends :) If you order something that physically exists already, it will ship in 1 to 3 business days. If it needs to be made by me, the answer is usually within 2 weeks. The exceptions for this are the End of Year Sale (I take time off for the holidays, so I BEGIN making the orders on January 2nd and they ship out mid January), and preorders (for instance, the 2023 collection preorders will ship out the first week of November). When in doubt, the product description usually has a shipping timeframe in it.
“I love the ornament molds and want to get into this as a hobby, do you know where I can find some?”
It is a super fun craft! Unfortunately, it truly is a lost art. Although the molds were not uncommon in the 19th century (the craft originating in Germany), many were scrapped in WWII. We have most of the remaining molds known to exist. There may be a few duplicates or other designs out there, but we have been searching for 30 years with no luck. I would love to try to recreate some molds, but that is sadly a project for the future.
“Will you make custom ornament designs/colors?”
At this time, I am not able to do any custom ornaments. However, I sometimes offer a custom color option for various sales, so keep an eye out. I also love taking requests! If you have an idea for an ornament, feel free to reach out and I will add it to the R&D list.